De Pana Madre ships orders within 2 business days for items in stock. Items that are back-ordered are made-to-order may take between 10-15 business days to ship out. If you need to receive your order by a specific time please reach out to us at firstname.lastname@example.org and we can figure out how to accommodate your needs.
Orders are shipped via USPS First Class with delivery confirmation. You will be notified by e-mail when your order has been shipped with a domestic customer-tracking number. In general, orders shipped to addresses in New York arrive next-day. Orders shipped to other parts of the country may take between 3-5 days. If you would like to have your order rushed or delivered by a courier service, please get in touch at email@example.com to arrange alternative delivery options.
USPS Priority Shipping is available for faster delivery to midwest and west coast locations.
USPS Express (overnight) is also available. Please place orders by 5 pm PT for orders to ship the following day.
Please note that De Pana Madre is not responsible for lost or damaged packages. It is the customer's responsibility to provide a safe address for orders to be delivered to. If packages are lost or damaged en route to the address, De Pana Madre will work with USPS to resolve the issue.
At present, De Pana Madre only provides international shipping to Canada. If you would really like to place an order to have shipped outside of the United States and Canada, please get in touch at firstname.lastname@example.org to discuss options.